Privacy policy

Introduction

Last Updated in January 20, 2020

This Privacy Policy describes how Vanbassador Inc (10350 N Vancouver Way #5020, Portland Oregon 97217) ("Vanbassador," "we," "us," "our") collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, "Site") or other means connected to the Sites (such as contacting our customer service team via chat or email). Below is a summary of our privacy practices. Our full Privacy Policy is available below, or you can click the links on any of the points detailed in the summary table for further details.

1. Collection

We may collect information about you, such as your name, phone number, email address, and credit card details through your use of the Site.

2. Use

We may use your information to provide the requested services, maintain and improve the Site, and send you marketing communications.

3. Mobile Devices

With your consent, we may send you push notifications with information about your reservations and Vanbassador programs of your choosing.

4. Sharing

We may share your information with suppliers, service providers, and our affiliates.

5. Country-Specific Privacy Rights

Depending on your country of residence, you may have rights to request information from us including how we share certain categories of your information with third parties.

6. Cookies

We may use cookies and similar technologies to help provide our Site, understand and customize your preferences, and display relevant advertising.

7. Opting out of Marketing Emails

You may opt-out of Vanbassador's email marketing communications by using the unsubscribe link in our marketing emails or by changing your account settings.

8. International Transfers

We maintain appropriate protections for cross-border transfers as required by law for international data transfers.

9. Information from Other Partners

We may collect information from affiliated entities, business partners, or other third party providers and you may opt-out of this collection.

10. Security

We maintain reasonable security measures to protect your information and require our service providers to do the same.

11. Data Subject Rights

You may exercise certain rights of access, correction, deletion, portability, or object to certain processing of your information.

12. Updates to Privacy Policy

We will notify you of any material changes by posting the updated version of this Privacy Policy and taking other steps as needed.

13. Third Party Links

We may provide links to Third Party Websites that are not owned or controlled by us, and are governed by separate user terms and privacy statements.

14. Additional Considerations

Information related to minors, policy language, and Terms of Use.

15. Contacting Us

Please contact us with any questions about this Privacy Policy or our privacy practices as detailed below.

1. Information We Collect

We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and your Vanbassador account password for accommodation reservations. In addition for flight reservations, we may also collect passenger name, date of birth, nationality and passport details including passport number, country of issue and expiry date.

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

If you participate in an Vanbassador program, there may be limited additional information that we may collect from the accommodation about your stay; for example, see the information below collected as part of the Vanbassador Umrah program. When you make a reservation, our system registers through which means and from which websites you have made your reservation. We may also collect certain information through cookies, tags, and similar technologies as detailed below.

If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect information from you there too.

Where you submit reviews regarding your accommodation or other ancillary services available on our website through us, we will collect information from you included in your reviews, including your first name and country of residence.

You can decide to participate in our referral programs or other promotions, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the Sites or our various communications platforms.

Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have understood and accepted how Vanbassador uses their information (as described in this Privacy Policy).

Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.

The Vanbassador Umrah Program

If you are making a reservation on our dedicated Umrah landing page, then as part of processing your travel reservation(s) and facilitating your visa application with the respective Government authorities in the Kingdom of Saudi Arabia including the Ministry of Hajj and Umrah, and the Ministry of Foreign Affairs - we may collect, store, process and disclose additional personal information of yours consisting of the passport numbers, nationality, flight details and date of birth for each guest under a reservation made on the landing page as well as the email address and telephone number of the lead guest. Such personal information is required to process both the travel reservation(s) and visa application which is processed and approved by the respective ministries, and in order for the ministries to receive your visa application, your personal information will be disclosed through the ministries’ service provider, based in the Kingdom of Saudi Arabia. Your personal information will be retained by Vanbassador for the duration outlined in this Privacy Policy.

Where required by law, we rely on the following legal bases to process personal information:

• Necessity to Perform Contract with You - we need to process your information in order to provide our travel reservation services to you, answer questions and requests from you, and provide customer support;

• Our Legitimate Interests - we process your information for security and safety; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; to customize and provide our reservation travel services to you; and to respond to lawful requests, court orders, and legal process;

• Compliance with Legal Obligations - we need to process your information to comply with relevant laws and regulatory requirements;

• Consent for Direct Marketing Communications and Non-Essential Cookies - we rely on your consent to send direct marketing and to use/allow non-essential cookies. You can unsubscribe from direct marketing at any time by following the instructions set out in this Privacy Policy; and

• Protect Vital Interest - we may need to process your information in case of emergency involving an individual's life or health.

2. How We Use the Information We Collect

We may use information collected through the Site to:

• Provide you with the requested services, such as creating a user account, processing and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post booking chat support (excluding credit card number), special request, cancellations, rewards

• Send you email marketing communications about products and services that may be relevant to you

• Conduct surveys or provide you with information about our services on our Site or on other websites you may visit

• Maintain and improve the Site, tailor the user experience, and for internal training

• Protect the security of you and the Site

• Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands

When you make a reservation on one of our business partners’ websites or apps, we may also receive certain information such as your name and reservation information, including the accommodation reserved, in order to process your reservation and identify which channel your reservation has originated from.

During calls with our customer support team, live listening may be done or calls may be recorded for quality and reference purposes which includes the usage of the recordings for the handling of claims, training and fraud detection purposes. If you would prefer that your call was not recorded, you can opt out by stating this, or by hanging up. Call recordings are kept for a limited amount of time and automatically deleted thereafter, unless Vanbassador has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.

If you have not finalized a reservation online, we may send you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch. You may opt-out of receiving these reminders as detailed below under "Opting Out of Marketing Communications from Us."

Please note that the confirmation emails and text messages sent after your booking, as well as the guest review emails sent after your departure, are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation, and tools to optionally rate that accommodation after your stay. You will continue to receive them, even if you have opted out of our marketing messages. Similarly, opting into receiving Price Alerts will not affect any other choices you have made regarding receiving communications from us.

As mentioned above, if you are completing the booking for another person who will stay at the reserved accommodation, you also have the option to insert the guest’s email address for the purpose that the guest will receive the reservation confirmation and a separate invitation to complete a guest review.

Communications on the Site

We offer you and accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the Site. You can contact us with questions about your reservation or about your accommodation via the Site, and via other channels that we may make available.

We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, accommodation partners, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us. Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly via email or other channels that we do not control.

3. Mobile Devices

With your consent, we may send you push notifications with information about your reservation, potential future stays, or as part of any Vanbassador programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such information or the receipt of (or opt out of receiving) push notifications (including Software Development Kit ("SDK") and push token data). Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.

4. Sharing Your Information

In connection with your visit to our Site and use of our services, we may share your information as follows:

• Travel Suppliers such as accommodation properties (e.g., the specific accommodation that you have requested us to reserve) and/or third party accommodation suppliers, airline, car rental, insurance, and, where available, activity providers, who fulfill your travel reservations. These suppliers may contact you as necessary to obtain additional information about you, facilitate your travel reservation including communicating with you prior to arrival about your upcoming stay, or respond to a review you may submit in accordance with their own independent privacy policies.

• Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.

• Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Sites. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will on occasion share your personal information with those partners. An example of a business partner would be a third-party loyalty program that you will earn points for, through a booking.

• Our Affiliated Group Companies - our affiliated (group) companies' employees who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

• Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Vanbassador, our users, or others.

• Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes, and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.

5. Country-Specific Privacy Rights

California Privacy Rights

If you are a California resident, please note the following about how we collect, use and disclose your personal information, including additional rights you may have to your personal information:

• CA Personal Information. Consistent with the "Information We Collect" section above, we may collect certain categories of information about California residents, such as:

  • Identifiers: name, address, phone number, e-mail address, Vanbassador account password, IP address, device ID, cookie ID, information collected via Cookies ;

  • Commercial Information: credit card details, name of and details about your accommodation, services purchased, search preferences, transaction history, demographic information;

  • Internet or Other Electronic Network Activity: browser, operating system, application version, pages shown;

  • Geolocation Data: physical location of your mobile device or pictures uploaded from your mobile device; and

  • Audio information: we may record your calls to our support team with your permission.

• Sources of CA Personal Information. Consistent with the "Information We Collect" section above, we may collect personal information directly from you, as well as from Travel Suppliers, Accommodation Partners, Business Partners (including social media), and our Affiliated Group Companies.

• Use of CA Personal Information. Consistent with the "How We Use the Information We Collect" section above, we may use your personal information collected through the Site for the following business or commercial purposes:

• CA Personal Information Sold or Disclosed for Business Purposes.

  • Sharing Personal Information for Business Purposes: In the preceding twelve months, we may have shared the following categories of personal information for business purposes: Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Geolocation Data, Audio information.

  • Sale of Personal Information: In the preceding twelve months, we may have sold (as defined under CCPA) the following categories of personal information: Identifiers (based on information collected via Cookies and, in limited instances, email addresses in hashed format).

• California Privacy Rights. As a California resident and subject to certain exceptions, you may have the right to access, correct (rectification), and/or delete your personal information. You also have the right to request information about the personal information we have "sold" or disclosed for business purposes, by contacting us at via our Contact us page.

To protect your privacy and security, we will verify your identity before responding to such request, and may request you provide us with information matching the identifiers and commercial information already maintained by Vanbassador about you or additional proof where necessary. You will not be penalized for exercising your rights to your personal information.

"Do Not Sell My Info." You also have the right to opt-out of Vanbassador "selling" your personal information as defined under CCPA. To exercise this right, please click the Do Not Sell My Personal Information link. If you are making this request on behalf of someone else, we may request the authorized agent provide us with a copy of a valid power of attorney or evidence of the written authorization. If we have actual knowledge that you are under the age of 16, we will not sell your personal information without proper consent.

China Privacy Notice

If you are a Chinese resident, please note the following regarding the cross-border transfer/sharing of your information.

Disclosure / Transfer of Information

We will maintain the confidentiality of your information, but may provide or transfer your information to third parties as detailed above under "Sharing Your Information," which may include transferring your information to persons to whom we are required to make disclosures to under applicable law within or outside China.

Transfer of Information Overseas

We will generally maintain your information on servers in Hong Kong and New York, or any other data centers outside the PRC. However, we may transfer your information to third parties mentioned above who may be located outside China.

Brazil Privacy Notice

Under Brazilian law, we must collect, process and store CPF numbers (tax IDs) of Brazilian nationals or residents if you pay in BRL on our Site. The value of your transaction with us and your CPF number will be shared with our external payment processor for disclosure to the Brazilian Central Bank. We will otherwise retain your CPF number for the duration mentioned in this Privacy Policy and collect and process your information respecting the rules of the Personal Data Protection Law (Brazilian Federal Law No. 13,709/2018). By proceeding with the booking reservation and accepting our Privacy Policy you express your consent to the treatment of your personal data for the determined purposes.

6. Cookies

Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the Site to you, such as to keep you logged in while your visit our Site, while other Cookies are used to provide you with a better user experience, such as:

• To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details);

• Perform website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal information will not be collected during such recordings e.g. through the adoption of irreversible masking. Website analytics is used to improve our Site and services; and

• To provide you advertising tailored to your interest (see below for details)

Interest Based Advertising

We may also allow certain third parties to place Cookies on our Site in order to collect information about your online activities on our Site (e.g., pages visited on the Site and searches you performed) and over time and across different websites you may visit. This information is used to provide advertising tailored to your interests from us (via email, on our Site, and on other websites) and by third parties on other websites you may visit, also known as interest based advertising, and to analyze the effectiveness of such interest based advertising. We may also share one-way hashed information with third party partners (e.g., Facebook) who may combine hashed information with other identifiers in order to serve custom Vanbassador advertisements on other websites or mobile apps based on your prior visits to the Site. Vanbassador neither supports nor endorses the goals, causes, or statements of any websites or mobile apps that display our advertisements.

Cross-Device Tracking

We may also combine information collected through Cookies and certain usage information from a particular browser or mobile device with another computer or device that may be linked to you (cross-device tracking) in order to optimize our services and provide tailored Vanbassador communications and advertisements to you. If you do not want Vanbassador to combine such information for its optimization of communications to you please unsubscribe from the Vanbassador communications i.e. the newsletter.

Your Choices

Please review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

To learn more about certain Cookies used for interest based advertising (including through cross-device tracking) and to exercise certain opt-out choices you may have regarding Cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance or for our mobile app, by updating your device settings or downloading the AppChoices app.

Please also visit the following third parties' websites to exercise certain opt-out choices over Cookies:

• Google Analytics - https://tools.google.com/dlpage/gaoptout?hl=en

• Apple - https://support.apple.com/en-us/HT202074

• Facebook - https://www.facebook.com/ads/settings

• Google Ads - https://adssettings.google.com/

• Criteo - https://www.criteo.com/privacy/

By exercising such choice regarding interest based advertising, you may still receive advertisements, but the network from which you opted out will no longer deliver ads tailored to your interests. You should also know that logging out of your user account will not actually mean that you opt out of personalized advertisements.

You may need to make such choices on each browser and device you may use to exercise choice regarding certain Cookies. Lastly, at this time the Site is not configured to honor browsers' "Do Not Track" signals, except where required by applicable law.

7. Opting Out of Marketing Communications from Us

You can opt out of receiving marketing communications from us at any time by using the "Unsubscribe" link in each newsletter or communication, or through your Vanbassador account (if you've created one) - the email subscriptions settings is under "Profile".

8. International Transfers

In connection with the purposes described above, your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties. With respect to such transfers from the European Economic Area ("EEA") to the United States and other non-EEA jurisdictions, we may rely on the EU Model Clauses and/or the need to process your information in order to provide the requested services (performance of a contract) to transfer your information. As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting us as detailed below. For Chinese residents, please see the details provided above under "China Privacy Rights."

9. Information from Other Partners

On occasion, affiliated entities, business partners, or other third party providers may share information with us. One example is if you access or sign in to our Site through social media, such as Facebook Connect, we may collect information from you such as your username, and other information made available to us via such services. In general, your ability to provide such information is through the service provider themselves and you can change those settings in your account settings of the relevant service provider. In general, we may work with our partners to improve and personalize your use of our website in accordance with this policy.

10. Protecting Your Information

We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. We use Secure Socket Layer technology to encrypt credit card information during transit.

Data Retention

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy and internal company policies. When Vanbassador no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and achieve our business objectives – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

11. How You Can Access or Change Your Information

You can easily correct your account name, the booking holder name (subject to the cancellation policy attached to the booking) and contact number at any time: see contact us page for latest email address on the website. Alternatively, please contact us via our contact us page to exercise any of the following rights:

• Access: You are entitled at any time to obtain information about your personal information that we store, in accordance with applicable law and without any fee. However, in exceptional cases we ask you to pay reasonable fees before we provide the information if permitted by applicable law.

• Rectification: You may request that we rectify any of your personal information that is incomplete or incorrect.

• Deletion: You may request that we delete your account.

• Restrictions of Processing: You may ask us to cease processing of your personal information for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.

• Objection: You may object, at any time, to your personal information being processed for direct marketing purposes.

• Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.

Data Portability: If applicable, you may request us to send you your personal information which we store, in a commonly used and machine readable format which shall be decided at our sole discretion.

To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe. We may not be able to allow you to access certain personal information in some cases e.g. if your personal information is connected with personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymization.

12. Updates to Privacy Policy

On occasion, Vanbassador may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Vanbassador will also prominently post such material changes prior to implementing the change, and ask for your consent if required by law.

13. Links to Third Party Websites

We may provide links to other websites that are not owned or operated by us ("Third Party Websites"). When you use a link online to visit a Third Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked Third Party Website before providing any information on that website.

14. Additional Considerations

A Special Note About Minors

Our Site is not directed to minors under the age of 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have booked a flight, vacation package, cruise or accommodation, unless prohibited by an supplier's policies.

Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

Terms of Use

Please review the Vanbassador Terms of Use for more details on using our Site. This Privacy Policy forms an integral part of our Terms of Use.

15. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Vanbassador Data Governance Officer by email at see our contact us page for latest email address or by sending a registered letter to the address at:

Vanbassador Inc
c/o Data Governance Officer
10350 N Vancouver Way #5020, Portland Oregon 97217
E-Mail: see contact us page for latest email address